Terms and Conditions

Welcome to our online platform. By accessing or using this service provided by Southern Hardwood Specialists, you agree to comply with and be bound by the following terms and conditions.

1. Use of Our Service

Our platform offers hardwood timber supply and related services, including timber milling, drying and kilning, grading, and supply of hardwood flooring, decking, and cladding.

You agree to use our service lawfully and in a manner that does not infringe the rights or restrict the use of others.

2. Orders and Custom Timber Requests

All timber orders, including custom requests, are subject to availability and standard processing times. We commit to sustainable sourcing practices and strive to provide accurate information on product availability and specifications.

Custom timber orders require clear specifications and may involve longer lead times. Delivery dates are estimates and not guaranteed.

3. Pricing and Payment

Prices quoted on our platform or provided through direct communication are subject to change without notice unless otherwise agreed in writing.

Payment methods will be detailed upon placing an order. Full payment or deposit may be required before processing certain orders.

4. Delivery and Risk

Risk in the goods passes to the customer upon delivery to the specified location. Delivery times are estimates and delays may occur due to unforeseen circumstances beyond our control.

Claims for damage or shortages must be reported within 48 hours of delivery.

5. Warranty and Liability

Southern Hardwood Specialists warrants that timber products supplied comply with relevant Australian standards and specifications as outlined in the order confirmation.

We do not accept liability for damage resulting from improper installation, treatment, or use beyond recommended practices.

Except as required by law, all other warranties, conditions, and representations are excluded to the fullest extent permitted.

6. Intellectual Property

All content, branding, logos, and materials displayed on this platform remain the intellectual property of Southern Hardwood Specialists or its licensors.

Unauthorized use or reproduction of any materials is prohibited.

7. Privacy

Your privacy is important to us. We collect, use, and store personal information in accordance with our Privacy Policy, which is available upon request at our physical address.

8. Governing Law

These Terms and Conditions are governed by the laws of the state of Victoria, Australia. Any disputes arising from the use of this service shall be subject to the exclusive jurisdiction of the courts in Victoria.

9. Contact Information

If you have any questions or concerns regarding these Terms and Conditions or our services, please contact us at: