Privacy Policy

At Southern Hardwood Specialists, protecting your privacy is a priority. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services related to hardwood timber supply and associated operations.

Information We Collect

We may collect and process the following personal information when you engage with our site or services:

• Contact Information: such as your name, postal address, phone number, and email address when you request quotes, place orders, or contact customer support.
• Transactional Data: details about payments, orders, and service usage.
• Usage Data: information automatically collected through cookies and similar technologies regarding your browsing behavior on our online platform.
• Other Information: any additional data you provide to facilitate custom timber orders or inquiries.

How We Use Your Information

Your information is used to:

• Process and fulfill orders for timber milling, drying, grading, flooring, decking, cladding, and other timber products.
• Manage customer relationships and provide customer support.
• Improve our online platform and tailor our services to your needs.
• Comply with legal obligations and ensure sustainable sourcing as part of our commitment to responsible timber supply.

Legal Basis for Processing

We process your personal data based on:

• Your consent where requested.
• The necessity for performance of a contract with you.
• Compliance with legal obligations related to business operations and sustainable sourcing standards.
• Our legitimate interests in operating and improving our business, provided they do not override your fundamental rights.

Data Sharing and Disclosure

We respect the confidentiality of your information and do not sell it to third parties. We may share your data with:

• Trusted service providers assisting us in order processing, logistics, and IT services under strict confidentiality agreements.
• Regulatory authorities when required by law.

International Data Transfers

All personal data collected is stored and processed primarily within Australia. If any transfers outside Australia occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Retention of Personal Data

Your personal data will be retained only for as long as necessary to fulfill the purposes outlined in this privacy policy or to comply with legal and regulatory requirements.

Your Rights under GDPR and Australian Privacy Law

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate or incomplete data.
• Object to or restrict processing of your data where applicable.
• Withdraw consent at any time, where processing is based on consent.
• Request data portability in a structured, commonly used electronic format.
• Make a complaint to a relevant supervisory authority if you believe your data is not handled properly.

If you wish to exercise any of these rights, please contact us at our physical address below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tools to enhance your experience and analyze site usage. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities of our site.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes to our practices or legal requirements. We encourage you to review this page regularly for the latest information.

Contact Information

If you have any questions or concerns regarding this privacy policy or how your data is handled, please write to us at: